2009 Chrysler logo.
Auburn Hills, Michigan. January 11, 2010.
Chrysler Group LLC is tearing a page out of Fiat’s customer-care approach. On January 18, the company will open dedicated brand-specific toll-free customer-care phone numbers in the United States for Chrysler, Jeep, Dodge and Ram brands.
“In an effort to personalize our service and match customer expectations, we are creating distinct points of contact for our Chrysler, Jeep, Dodge and Ram customers,” said Pietro Gorlier, President and Chief Executive Officer - Mopar Service, Parts and Customer Care, Chrysler Group LLC. “From a service standpoint, we want to add more value to our customers’ experience with our vehicles. By establishing dedicated toll-free phone lines for each of our brands, we are creating a one-stop shop for customers to get specific information about their vehicle and promptly resolve any issues they may have.”
In addition to enhancing customer service, brand-dedicated phone numbers will enable the company to quickly identify, track and resolve issues.
Following are new dedicated, toll-free U.S. phone numbers for each brand:
New contact information will be sent to existing Chrysler, Jeep, Dodge and Ram owners whose vehicles are still under warranty. The information will also be included on each brand website and in 2010 DVD owner manual and quick-reference guide information. The existing customer-care line (800-992-1997) will also remain in operation.
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